Frequently Asked Questions

Can I send top up at any time of day?

Our service is available 24/7 so, top up can be sent at any time of day.

How many top ups can I send per day?

You can send as many top up as you want per day.

How do I make a top up?

To perform a top up, first select the country of the prepaid Mobile phone or Dish-To-Home TV and Operator if known. Second, enter the mobile telephone or DTH account number click Next. Third, choose the amount you wish to send and click Top Up Now to proceed with the payment. For youtube tutorial video click here.

How do I enter a number in the correct international format?

When you select the destination country, our system will automatically populate the international prefix for the mobile number.

You will need to remove the leading 0 found in the local number and enter the rest of the number after the international prefix.

What does ‘Destination MSISDN out of range’ means?

It means the mobile or DTH account number you entered is not recognize or not a valid number. Please select the right Operator, double check that you have the right mobile or DTH account number and try again.

How do I top up Cignal Philippines DTH TV plans?

Recharging CIGNAL TV DTH account would require you to provide the following information: <01>XXXXXXX (01 is One Month DTH Plan or 02 is Three Months DTH package and XXXXXXX is the account’s 7 to 10 digit number). For example: 019876543 or 021234567890

How long does the top up take to reach its destination?

Normally, once payment is made, top up is sent within a minute (subject to Bitpay or GoCoin merchant process or destination network coverage and availability).

How will the recipient know that I sent them a top up?

The recipient will receive a text message informing them of the top up. You will also get a receipt and status of the top up transaction. Providing you entered your email address.

How do I pay the mobile top up?

We only accept Bitcoin, Litecoin and Dogecoin the digital cryptocurrencies. Please use our secure merchants Bitpay or GoCoin for other cryptocurrencies.

What if I sent the top-up to the wrong number by accident?

Once the top up is sent to a mobile number or DTH account number, it cannot be refunded. This is the reason why you need to double check the operator, mobile number or DTH account number before you proceed.

What is the difference between having an account and Express Top Up?

Express top up is ideal for one off mobile and DTH recharge with no registration required. Make sure to enter your email address if you want to receive the transaction invoice with top up status. If you have a mobile shop account, all your top up transactions will be kept and saved for the next recharge using the 'Resend' option. For youtube tutorial video click here.

Who do I contact in case I have any problem?

For accounts enquiry email us at and for technical questions you can reach us at quoting the mobile number, mobile operator and invoice number in question.